IP Centrex Features

• IP Centrex allows small and medium size enterprises to deploy PABX/ CUG service without really installing system physically in their premises.

• IP Centrex have no limitation of Zone . It is PAN India Service.

• A customer can have a PAN India IP centrex i.e. numbers anywhere in the country can be brought into a single Centrex group. Each member of the group can access the other by dialing a short code.

• The IP centrex supports different types of terminals of the enterprise in the same group, such as mobile terminals, landline phones.

• Number Presentation/CLIP of intra-CENTREX call is the short number.

• Dialing with the long number is recognized as off-net call, even if the caller and callee are Centrex users and in the same group.

• It works between NGN, PLMN and 5ESS and EWSD PSTN Subscribers.

• A CENTREX Group can have max 10,000 subscribers.

• Customer can request for any short code range except starting with 0 ,1 and 9.

• If a BSNL mobile subscriber roams to other operator’s network, he can’t use the Centrex service.

How to Get IP Centrex?

• Customers can Get the IP Centrex service through SMS/E-mail/IVRS/BSNL Portal/BSNL CSC/Call Centre.

• Any customer requiring this service has to submit the list of numbers (LL/Mobile ) to be added to IP Centrex Group. Fill up the CAF, selecting IP Centrex category and has to submit it to CSR/EB with required documents

• Sending SMS request for IPCENTREX Service requests Format is : IPCENTREX followed by STD code i.e IPCENTREX <space><std code> to 54141. SMS is pushed to Call Centre. Call Centre agent speaks to customer and raises request on CRM.

• Fault handling mechanism: Subscribers can book service request / complaint through 1500/198

The Centrex dialing method

Centrex Short Code length is 3 to 5 digits.

Landline Customer will dial short code to access the LL/Mobile number of the same group. Mobile Customer will dial 1261 +Short code to access the LL /Mobile number of the same Group.

IP Centrex Tariff

• Rental for Centrex will be based on number of connections within the group and category of Centrex.

• There will be possibility of change of Category.

• IP Centrex will be offered on fixed rental basis to the customers

• Subscriber will not be charged for per call (both local &STD) within Centrex

• IP Centex services will be provided to both Post and Prepaid subscribers

• Plan/rental would be applied on individual subscriber

• Even if some of subscriber moves out of group , the slab will not change.

• There will not be any GP1&GP2 for IP Centrex services.

IP Centrex Group Categories

• Within STD Code/City/Apartment

• Within SSA

• Within Circle

• Within Zone

• Across the Zones

• Number Within Group may be from Different Zones and from different Services like LL,GSM